Privacy

At Ross Equipment Australia Pty Ltd we take care to respect your privacy when you visit our web site. We are bound by the National Privacy Principles under the Federal Privacy Act that require us to handle your personal details responsibly. We do this gladly because we know that if you have a good experience with us, you will want to visit www.railspares.com.au again.

Generally, we use the information we collect about you for one purposes: to facilitate your online query by making sure it goes to the right person or department.

We provide essential online information and take reasonable steps to provide clear, complete and up-to-date information online about our business and the products and services we offer. This includes how to get in touch with us. This information helps you to make informed choices.

If you have a problem with any of our goods or services we maintain information online about how to make a complaint, obtain redress or pursue dispute resolution. We have put in place a mechanism and procedure to help you. Use the feedback form if there is a problem.

Information Collection/Use

We collect your personal information so we can provide you with Ross Equipment Australia Pty Ltd products and services. We limit the collection of sensitive information about customers (e.g., racial, ethnic origin, political opinions, etc.) because, in general, it is not necessary for what we do.

We tell you who we are and what we intend to do with your information when we receive it. We strive to be open - we will let you know what sort of personal information we hold, how we collect it, how we use and disclose it, if you want to know. Subject to the Federal Privacy Act you may request access to the personal information we hold about you by contacting us.

We also take steps to ensure that your personal details are accurate, complete and up-to-date when we use or collect them through our verification process.

We welcome your questions and comments about our handling of your personal details and this Privacy Policy. Please let us know by using our contact page.